Service
At Complete, we know that no two production environments are the same. That’s why we designed our service platform with clear, scalable tiers plus custom solutions to support unique operational demands, uptime requirements, and growth plans. Whether you want full coverage, a preventive maintenance focus, or a flexible pay-as-you-go model, we have a solution that fits.
Complete Executive Package
The “Everything” — Maximum Coverage, Minimum Downtime
Service Contract Solutions Built Around Your Operation
Our most comprehensive service platform is built for mission-critical environments where uptime is non-negotiable.
What’s included:
All parts covered (Options with and without Laser Systems)
(Excludes consumables and normal wear items such as print heads, parts vary by machine)
Two (2) annual Preventive Maintenance visits
Four (4) Breakdown Visits
Additional service visits at a discounted rate
24-hour remote technical support
Priority scheduling for on-site service
Production printing services at cost* with priority fulfillment (Designed to mitigate production downtime)
Best for: High-volume, production-driven operations that require rapid response and predictable service costs.
Complete Experience Package
The “Expert” — Cost Effective Coverage, Minimum Downtime
A balanced service plan emphasizing preventive maintenance, cost control, and responsive support.
What’s included:
Limited parts coverage
(Discounts applied to non-covered parts)
One (1) annual Preventive Maintenance visit
Two (2) Breakdown Visits
Additional service visits at a discounted rate
24-hour remote technical support
Discounted rates on production printing services
Best for: Established operations looking to extend equipment life while maintaining budget flexibility.
Complete Essentials Package
The “Essentials” — Extended Life, Minimum Overhead
A flexible, entry-level service option that gives you control while keeping expert support within reach.
What’s included:
Select parts included
(Discounts on select or refurbished parts; some parts at full price)
Preventive Maintenance Service Kit
(Self-install — no on-site visit required)
Pay-per-visit service model
Remote support available from 9–5 CST
Printing services available at standard margin
Best for: Cost-conscious teams, lower-volume environments, or organizations that prefer on-demand service.
Custom Solutions for Unique Needs
Not seeing exactly what you need? We specialize in custom service agreements built around:
A flexible, entry-level service option that gives you control while keeping expert support within reach.
Production volume and uptime requirements
Multi-location operations
Multi-Machine (and brand) packages
Specialized equipment configurations
Hybrid service + printing support models
Our team will work with you to create a solution that aligns with your workflow, risk tolerance, and long-term goals. Please reach out and tell us what you need by filling out our Intake Form or emailing us at info@complete-am.com.
"Thanks to their guidance, we’ve seen a major improvement in both productivity and print quality. Strongly recommend their services!"
Tim Satterfield
★★★★★
Contact Our Experts Today
Reach out to us for expert consulting, quality materials, and efficient machinery for all your additive manufacturing needs. We’re here to help!